Frequently Asked Questions
Everything you need to know about our premium airlaid products, ordering process, and custom branding services.
Product & Quality
What makes Singular napkins different from standard paper napkins?
Our napkins are crafted using advanced airlaid technology, which creates a textile-like material that is significantly stronger, softer, and more absorbent than traditional paper. They offer the elegance and drape of linen with the convenience of a disposable product, ensuring your guests experience luxury without the maintenance costs of cloth.
Do they really feel like cloth?
Yes. The airlaid manufacturing process uses natural fluff pulp to create a non-woven fabric that mimics the texture and weight of real linen. Most guests are surprised to discover they are disposable. We encourage you to request a sample kit to experience the difference firsthand.
Are your products eco-friendly?
Sustainability is a core value at Singular. Our airlaid napkins are biodegradable and compostable under the right conditions. By choosing Singular, you're reducing the water and energy consumption associated with laundering traditional linens, while still offering a premium experience.
Can I customize the napkins with my logo?
Absolutely. We specialize in custom branding to help you elevate your guest experience. We use food-safe, water-based inks to print your logo or design with precision. Contact our design team to start your custom order.
Ordering & Shipping
Do you offer wholesale pricing?
Yes, we partner with restaurants, hotels, and event venues to provide competitive wholesale pricing. Please visit our Wholesale page to apply for a trade account and access exclusive bulk rates.
What is your return policy?
We want you to be completely satisfied with your Singular experience. We accept returns on unopened standard products within 30 days of delivery. For full details on eligibility and how to start a return, please visit our Returns Policy page.
How long will it take to receive my order?
Standard orders typically ship within 1-2 business days. For custom branded orders, please allow 2-3 weeks for production after artwork approval. We offer expedited shipping options at checkout if you need your order sooner.
Do you ship internationally?
Currently, we ship primarily within the United States and Canada. For international inquiries, please contact our support team, and we will do our best to accommodate your request.
Usage & Care
Are the napkins durable enough for a full dinner service?
Singular napkins are engineered for durability. They are lint-free and highly absorbent, capable of lasting through a multi-course meal without falling apart or becoming soggy, unlike standard paper napkins.
Can these be used in restrooms as guest towels?
Yes, our hand towels are a popular choice for luxury restrooms in hotels and restaurants. They provide a hygienic, single-use solution that feels like a fresh cloth towel for every guest.
Still have questions?
Our team is here to help you find the perfect solution for your venue. Reach out to us directly.
Contact Support